Subscriptions, Cancellation, and Refunds
The exact commercial policy must match the configurations in Stripe and PayPal. Until provider lifecycle testing is complete, checkout should remain limited to controlled testing.
Billing
Monthly and yearly memberships renew at the displayed price and interval until canceled. The checkout screen must show the total, currency, renewal period, and provider before payment authorization.
Cancellation
You may request cancellation through billing support. When supported by the payment provider, cancellation is scheduled for the end of the current paid period unless law or the checkout terms require otherwise. Access remains tied to confirmed provider status.
Refund requests
Submit a request through billing support using the email associated with the purchase and a short explanation. A request is not an automatic approval. Eligibility depends on applicable law, the checkout terms, timing, prior use, duplicate charges, and provider records. Never send a full card number.
Processing
Approved refunds are returned through the original provider. Provider and bank processing times vary. Garden with Serge will not ask for passwords or complete payment credentials to process a request.
Billing errors
Report duplicate or unrecognized charges promptly. For suspected account compromise, also contact the payment provider or card issuer.